âś… Mush Rush refund policy | Returns, Replacements & Support
Effective Date: January 15, 2024
All Sales Are Final — But Your Satisfaction Still Comes First
💬 Here’s the Deal
Because our products are natural, perishable, and highly sensitive, we’re unable to accept returns or offer refunds once an order has been shipped.
But that doesn’t mean you’re left without support. If something goes wrong with your order, we’ll make it right — quickly, clearly, and respectfully.
🛠️ What We’ll Fix — No Questions Asked
If your package arrives and something’s off, here’s what to do.
We’ll offer a free one-time replacement or store credit if:
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📦 Your item arrives damaged
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❌ You received the wrong product
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đź’¨ An item is missing from your shipment
📨 Just contact us within 48 hours of delivery at info@mushrush.ca.
We may ask for a photo of the issue so we can assess and act fast.
🚫 What’s Not Eligible for Replacement
We’re unable to offer refunds or exchanges for:
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Opened, used, or partially consumed items
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Unwanted effects or individual reactions
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Delays caused by postal carriers or customs
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Orders seized due to local laws or import restrictions
We work hard to provide accurate info and full transparency so you can feel confident before you order — but we can’t control what happens at your local border.
🙋 Still Unsure? Reach Out First
If you have questions before placing an order — about the product, shipping, or anything else — just ask.
📧 info@mushrush.ca
We usually reply within 24–48 hours, and we’re always happy to help you make the right call.
🌱 A Final Word
Every order is final — but you’re never alone in the process.
We stand behind our products and service, and we’ll do what’s fair to keep your experience smooth.
At the end of the day, our Mush Rush refund policy is built on fairness. We want every customer to feel supported, informed, and secure when shopping with us.